The workplace is a complex environment. Demands and expectations increase each day we are at work. Customers, colleagues, and stakeholders expect focused attention and swift response. Measured response, expressing emotions effectively, keeping calm and cool even in very stressful situations are achievable. Learn and apply effective principles and techniques for managing anger.
This one-day training will enable the participant to develop effective emotion management techniques for managing anger.
At the end of the one-day training, the participant will be able to:
Differentiate the domains of anger
Recognise the causes of anger
Identify positive response to situations, people or issues
Explain suitable anger management techniques
Review individual action plan
Who can benefit from this training?
Anyone who needs to develop knowledge, skills, and strategies for managing anger and other associated emotions.
This training course takes a blended learning approach and the learning methods reflect all four learning styles: Reflector, Pragmatist, Theorist and Activist. There will be interactive learning exercises, quiz, self-assessment questionnaire, presentations, individual and group-work, facilitation, and discussions.