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Assertiveness and Confidence Building Course

Assertiveness is a collection of behaviours that stem from a belief that the participant’s needs or wants are as important as other people.

The assertiveness course will help the participant to develop competence in using assertiveness skills to communicate, negotiate and persuade.

The assertiveness course will aid the participant’s understanding of different types of behaviours, elements of assertive behaviour, techniques, and the thinking, feeling, and behaviour that fosters assertiveness. 

Course Aim

This one-day training will provide the participant with insight, techniques, and skills to project self-confidence in thinking, feeling and behaviour and make an outstanding personal and professional impact.

Course Objectives

At the end of the one-day training, the participant will be able to:

  • Define the concept of assertiveness
  • Describe barriers to assertiveness
  • Explain the features of confident and assertive behaviour
  • Demonstrate the thinking and feeling of assertiveness
  • Express views and opinions with confidence
  • Identify personal development plan for continuing self-development
  • Explain personal action plan for continuing self-development

Course Content

  • Organisational and personal contexts
  • The roles of behaviour and assertiveness
  • Assertive, aggressive and passive behaviours
  • Barriers to assertiveness
  • Mindset, thinking and feeling assertive
  • Assertive behaviour in one-to-one, group and workplace situations
  • Getting results through assertiveness
  • Summary and action planning
  • Course evaluation
  • Course Attendance Certificate

Duration and Time

One-day, 9.30am - 4.30pm

Who can benefit from this training?

Anyone who needs to project self-confidence and behave with assertiveness.

Training Methods

The training course takes a blended learning approach and the training methods reflect all learning styles. There are interactive learning activities, quiz, presentations, case study, individual and group-work, facilitation, and discussions.

Mode of delivery

This course is delivered (1) in-house; (2) training venue; (3) Virtual training room

Contact us
  • Get in touch

  • Address
  • St John's Innovation Centre, Cowley Road, Cambridge CB4 OWS, England United Kingdom

  • Email

  • Phone
  • +44 (0) 1223 655 671