This practical one-day training gives the participant a greater insight into successful skills for written and verbal communication for business including having difficult conversations.
Communication is an essential aspect of effective interpersonal relationship, team working, and achieving personal, team, and business objectives.
The effective use of verbal and non-verbal communication skills among other factors would enable a practitioner or manager to succeed in the workplace.
Seltics delivers communication skills training to diverse organisations and individuals and this training will enable you to gain insight into key aspects of business and workplace communication including having difficult conversations.
Who will benefit from this course?
Anyone who needs insight and develop skills for effective and successful verbal and written communication.
At the end of the training, the participant will be able to:
Describe the value and structure of relevant communication media.
Identify stages in the communication process.
Identify effective and appropriate communication styles.
Determine effective and appropriate use of tone, language, and formality.
List techniques of face-to-face and indirect communication.
Develop a personal action plan for effective communication.
Concepts and methods of communication
Value and structures of communication
Written communication for business
Verbal communication for business
Face-to-face communication and having difficult conversations
Body language in communication
Summary and action planning Course evaluation Course Attendance Certificate
Course Duration and Time
1 Day Course, 9.30am-4.30pm
The training course takes a blended learning approach and the training methods reflect all four learning styles: Reflector, Pragmatist, Theorist and Activist. There will be interactive learning exercises, quiz, presentations, self-assessment questionnaire, individual and group-work, facilitation, and discussions.