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Communication Skills Training

Course Overview

This practical one-day training gives the participant a greater insight into successful skills for written and verbal communication for business including having difficult conversations.

Communication is an essential aspect of effective interpersonal relationship, team working, and achieving personal, team, and business objectives.

The effective use of verbal and non-verbal communication skills among other factors would enable a practitioner or manager to succeed in the workplace.

Seltics delivers communication skills training to diverse organisations and individuals and this training will enable you to gain insight into key aspects of business and workplace communication including having difficult conversations.

Who will benefit from this course?

Anyone who needs insight and develop skills for effective and successful verbal and written communication.

Course Objectives

At the end of the training, the participant will be able to:

Describe the value and structure of relevant communication media.

Identify stages in the communication process.

Identify effective and appropriate communication styles.

Determine effective and appropriate use of tone, language, and formality.

List techniques of face-to-face and indirect communication.

Develop a personal action plan for effective communication.

Course Content

Concepts and methods of communication

Communication process

Value and structures of communication

Written communication for business

Verbal communication for business

Face-to-face communication and having difficult conversations

Listening skills

Non-verbal cues

Body language in communication

Summary and action planning
Course evaluation
Course Attendance Certificate

Course Duration and Time

1 Day Course, 9.30am-4.30pm

Training Methods

The training course takes a blended learning approach and the training methods reflect all four learning styles: Reflector, Pragmatist, Theorist and Activist. There will be interactive learning exercises, quiz, presentations, self-assessment questionnaire, individual and group-work, facilitation, and discussions.

Training Venue


Book 2 places and get the 3rd place FREE for the same event.

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Participant’s feedback about Communication Skills training

“Made me more self-aware. Interesting course especially useful with person-to-person communication.”

“Included everyone and created a comfortable environment for all.”

“Communication styles - helped me to be more aware of how others see me and how to deal with different types of people / situations. Also Pull:Push balance.”

“The course was revealing and met most of my personal objectives at work.”

“It showed how to empathise with people and how to treat them as equals.”

“To be more assertive and not to brush things off. To show others that we are equals.”

“All the objectives were covered in great detail.”

“I can say I will from this day forward will use all of these communication skills both in and out of work.”

“I have learnt how to communicate better with tenants and staff members.”

What did you like best about the program?: “Interaction the presenter had with us.”

“This has given me great tips to improve on my communication skills.”


Book now and you too will experience this amazing training.