Training | Consulting | Solutions
Conflict Resolution Training
Course aim
This one-day training explores the nature of workplace conflicts and disputes, and enables the participant to identify and use practical conflict resolution styles, strategies and techniques to resolve workplace conflicts and disputes.
Learning outcomes
At the end of the one-day training, the participant will be able to:
- Define the nature of workplace conflicts and disputes
- Identify the causes of workplace conflicts and disputes
- Describe the pathways to conflict and dispute resolution
- Explain effective conflict and dispute resolution styles, strategies and techniques
- Demonstrate effective skills for conflict and dispute resolution
- List personal action plan for conflict and dispute resolution
Target Group
Anyone who needs to develop practical knowledge, skills, styles, strategies, and techniques to resolve workplace conflicts and disputes.
Duration and Time One day 9.30am - 4.30pm
Course Content
Aim and learning outcomes
Concepts and nature of workplace conflicts and disputes
Causes of workplace conflicts and disputes
Pathways to workplace conflict and dispute resolution
Styles, strategies and techniques to resolve workplace conflicts and disputes
Skills for effective workplace conflict and dispute resolution
Summary and action planning
Course evaluation
Course Attendance Certificate
Contact us to book as an in-house training