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Conflict Resolution Training

Course aim

This one-day training explores the nature of workplace conflicts and disputes, and enables the participant to identify and use practical conflict resolution styles, strategies and techniques to resolve workplace conflicts and disputes.

Learning outcomes

At the end of the one-day training, the participant will be able to:

• Define the nature of workplace conflicts and disputes
• Identify the causes of workplace conflicts and disputes
• Describe the pathways to conflict and dispute resolution
• Explain effective conflict and dispute resolution styles, strategies and techniques
• Demonstrate effective skills for conflict and dispute resolution
• List personal action plan for conflict and dispute resolution

Target Group

Anyone who needs to develop practical knowledge, skills, styles, strategies, and techniques to resolve workplace conflicts and disputes.

Duration and Time One day 9.30am - 4.30pm

Course Content

Aim and learning outcomes

Concepts and nature of workplace conflicts and disputes

Causes of workplace conflicts and disputes

Pathways to workplace conflict and dispute resolution

Styles, strategies and techniques to resolve workplace conflicts and disputes

Skills for effective workplace conflict and dispute resolution

Summary and action planning

Course evaluation

Course Attendance Certificate