This one-day training explores the nature of workplace conflicts and disputes, and enables the participant to identify and use practical conflict resolution styles, strategies and techniques to resolve workplace conflicts and disputes.
Course Objectives
At the end of the one-day training, the participant will be able to:
Define the nature of workplace conflicts and disputes
Identify the causes of workplace conflicts and disputes
Describe the pathways to conflict and dispute resolution
Explain effective conflict and dispute resolution styles, strategies and techniques
Demonstrate effective skills for conflict and dispute resolution
List personal action plan for conflict and dispute resolution
Course Content
Aim and learning outcomes
Concepts and nature of workplace conflicts and disputes
Causes of workplace conflicts and disputes
Pathways to workplace conflict and dispute resolution
Styles, strategies and techniques to resolve workplace conflicts and disputes
Skills for effective workplace conflict and dispute resolution
Summary and action planning
Course evaluation
Course Attendance Certificate
Duration and Time
1 day course, 9.30am - 4.30pm
Who can benefit from this training?
Anyone who needs to develop practical knowledge, skills, styles, strategies, and techniques to resolve workplace conflicts and disputes.
Training Methods
The training course takes a blended learning approach and the training methods reflect all learning styles. There are interactive learning activities, quiz, presentations, self-assessment questionnaire, individual and group-work, facilitation, and discussions.
Mode of delivery
This course is delivered (1) in-house; (2) training venue; (3) Virtual training room