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Conflict Resolution Training

Course Aim

This one-day training explores the nature of workplace conflicts and disputes, and enables the participant to identify and use practical conflict resolution styles, strategies and techniques to resolve workplace conflicts and disputes.

Course Objectives

At the end of the one-day training, the participant will be able to:

  • Define the nature of workplace conflicts and disputes
  • Identify the causes of workplace conflicts and disputes
  • Describe the pathways to conflict and dispute resolution
  • Explain effective conflict and dispute resolution styles, strategies and techniques
  • Demonstrate effective skills for conflict and dispute resolution
  • List personal action plan for conflict and dispute resolution

Course Content

  • Aim and learning outcomes
  • Concepts and nature of workplace conflicts and disputes
  • Causes of workplace conflicts and disputes
  • Pathways to workplace conflict and dispute resolution
  • Styles, strategies and techniques to resolve workplace conflicts and disputes
  • Skills for effective workplace conflict and dispute resolution
  • Summary and action planning
  • Course evaluation
  • Course Attendance Certificate

Duration and Time

1 day course, 9.30am - 4.30pm

Who can benefit from this training?

Anyone who needs to develop practical knowledge, skills, styles, strategies, and techniques to resolve workplace conflicts and disputes.

Training Methods

The training course takes a blended learning approach and the training methods reflect all learning styles. There are interactive learning activities, quiz, presentations, self-assessment questionnaire, individual and group-work, facilitation, and discussions.

Mode of delivery

This course is delivered (1) in-house; (2) training venue; (3) Virtual training room

Contact us now to book as an in-house training Get in touch now
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