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Grievance and Discipline Training

“Fairness and transparency are promoted by developing and using rules and procedures for handling disciplinary and grievance situations. These should be set down in writing, be specific and clear. Employees and, where appropriate, their representatives should be involved in the development of rules and procedures. It is also important to help employees and managers understand what the rules and procedures are, where they can be found and how they are to be used.”


Acas Code of Practice, 2015 paragraph 2, page 3.

Course Aim

This one-day training gives the participant an understanding of his or her human resource management roles and responsibilities in workplace discipline and grievance.

Learning Outcomes

At the end of the one-day training, the participant will be able to:

  • Define legal and policy concepts of grievance and discipline
  • Describe the roles and responsibilities of the manager, HR professional, employee, and workplace representative in discipline and grievance
  • Identify pieces of legislation and principles of workplace discipline and grievance
  • Describe key steps in the grievance process Describe key steps in the disciplinary process
  • List good practice in discipline and grievance procedures
  • Explain personal development plan for continuing self-development

Course Content

  • The organisation and workplace contexts
  • Roles and responsibilities of human resource management
  • Roles and responsibilities of line managers
  • Concepts of discipline and grievance
  • Legal and policy contexts of discipline and grievance
  • Grievance situations, procedures and practice
  • Disciplinary situations, procedures and practice
  • Summary and action planning
  • Course evaluation
  • Course Attendance Certificate

Duration and Time

1 day course, 9.30am - 4.30pm

Who can benefit from this training?

Anyone who needs to understand and improve insight and develop skills in conducting workplace investigation.

Training Methods

The training course takes a blended learning approach and the training methods reflect all learning styles. There are interactive learning activities, quiz, presentations, self-assessment questionnaire, individual and group-work, facilitation, and discussions.

Mode of delivery

This course is delivered (1) in-house; (2) training venue; (3) Virtual training room

Contact us now to book as an in-house training Get in touch now
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