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Workplace Mediation Skills Course

Conflicts and disputes due happen in the workplace in all levels of the organisation, and with suppliers and service providers from time to time.

Majority of disputes and conflicts can be resolved when business owners, directors, managers, staff, employees, HR practitioners and trade union representatives develop skill sets to understand and apply mediation principles and techniques.
This one-day mediation skills training affords a great opportunity for participants to practice different techniques of mediation to resolve disputes and conflicts as early as possible.
The training enhances the participant's capacity to develop and implement a pragmatic approach to resolving workplace conflicts and disputes.

Participants will develop skills and strategies for resolving conflicts and disputes by identifying the issues, exploring options, avoiding a blame culture, agreeing mutually beneficial outcomes, monitoring and reviewing outcomes. 

As an alternative dispute resolution (ADR) or early dispute resolution (EDR), the participant will develop insight into the origin, definition, types, ethics, process, benefits and techniques of mediation.

Course Aim

One-day workplace mediation training that enable the participant to use mediation skills to resolve workplace conflicts and disputes. 

Learning Outcomes

At the end of the one-day training, the participant will be able to:

  • Identify types and principles of mediation
  • Explain the mediation process
  • List the benefits of mediation to all parties
  • Describe ethics, standards and techniques of mediation
  • Develop personal strategies that aids the mediation process
  • Explain personal development actions for continuing self-development

Course Content

  • Context, types and principles of mediation 
  • Mediation ethics and standards
  • Mediation techniques
  • Planning a mediation meeting
  • Mediation practice
  • Summary and action planning
  • Course evaluation
  • Course Attendance Certificate

Duration and Time

1 day course, 9.30am - 4.30pm

Who can benefit from this training?

Anyone new to training and facilitation, and anyone who needs knowledge, skills and practice to plan, prepare and deliver training.

Training Methods

The training course takes a blended learning approach and the training methods reflect all learning styles. There are interactive learning activities, quiz, presentations, case study, individual and group-work, facilitation, discussions, and mediation skills practice.

Mode of delivery

This course is delivered (1) in-house; (2) training venue; (3) Virtual training room

Contact us
  • Get in touch

  • Address
  • St John's Innovation Centre, Cowley Road, Cambridge CB4 OWS, England United Kingdom

  • Email

  • Phone
  • +44 (0) 1223 655 671