Conflicts and disputes due happen in the workplace in all levels of the organisation, and with suppliers and service providers from time to time.

Majority of disputes and conflicts can be resolved when business owners, directors, managers, staff, employees, HR practitioners and trade union representatives develop skill sets to understand and apply mediation principles and techniques.

This one-day mediation skills training affords a great opportunity for participants to practice different techniques of mediation to resolve disputes and conflicts as early as possible.

The training enhances the participant's capacity to develop and implement a pragmatic approach to resolving workplace conflicts and disputes.

Participants will develop skills and strategies for resolving conflicts and disputes by identifying the issues, exploring options, avoiding a blame culture, agreeing mutually beneficial outcomes, monitoring and reviewing outcomes. 

As an alternative dispute resolution (ADR) or early dispute resolution (EDR), the participant will develop insight into the origin, definition, types, ethics, process, benefits and techniques of mediation.