One-day training that enable the participant use mediation skills to resolve all forms of conflicts and disputes. As an early dispute resolution (EDR), the participant will develop insight into the origin, definition, types, ethics, process, benefits and techniques of mediation.
Conflicts and disputes are likely to happen in the workplace in all levels of the organisation, and with suppliers and service providers from time to time.
Majority of disputes and conflicts can be resolved when business owners, directors, managers, staff, employees, HR practitioners and trade union representatives develop skill sets to understand and apply mediation principles and techniques.
This one-day mediation skills training affords a great opportunity for participants to practice different techniques of mediation to resolve disputes and conflicts as early as possible.
The training enhances the participant's capacity to develop and implement a pragmatic approach to resolving workplace conflicts and disputes. Participants will develop skills and strategies for resolving conflicts and disputes by identifying the issues, exploring options, avoiding a blame culture, agreeing mutually beneficial outcomes, monitoring and reviewing outcomes.
Who will benefit from this course? Anyone who needs to understand the concepts and techniques of mediation, and who wish to develop skills in mediation.
Course Objectives At the end of the training, the participant will be able to:
Identify types and principles of mediation Explain the mediation process List the benefits of mediation to all parties Describe ethics, standards and techniques of mediation Develop personal strategies that aids the mediation process Explain personal development actions for continuing self-development
Course Content Context, types and principles of mediation Mediation ethics and standards Mediation techniques Planning a mediation meeting Mediation practice Summary and action planning Course evaluation Course Attendance Certificate
Duration and Time One day 9.30am - 4.30pm
Training Methods The training course takes a blended learning approach and the training methods reflect all four learning styles: Reflector, Pragmatist, Theorist and Activist. There will be interactive learning exercises, quiz, presentations, case study, individual and group-work, facilitation, discussions, and mediation practice.
Book this course as in-house training for five or more people.