Conflicts and disputes due happen in the workplace in all levels of the organisation, and with suppliers and service providers from time to time.
Majority of disputes and conflicts can be resolved when business owners, directors, managers, staff, employees, HR practitioners and trade union representatives develop skill sets to understand and apply mediation principles and techniques.
This one-day mediation skills training affords a great opportunity for participants to practice different techniques of mediation to resolve disputes and conflicts as early as possible.
The training enhances the participant's capacity to develop and implement a pragmatic approach to resolving workplace conflicts and disputes.
Participants will develop skills and strategies for resolving conflicts and disputes by identifying the issues, exploring options, avoiding a blame culture, agreeing mutually beneficial outcomes, monitoring and reviewing outcomes.
As an alternative dispute resolution (ADR) or early dispute resolution (EDR), the participant will develop insight into the origin, definition, types, ethics, process, benefits and techniques of mediation.
One-day workplace mediation training that enable the participant to use mediation skills to resolve workplace conflicts and disputes.
At the end of the one-day training, the participant will be able to:
Identify types and principles of mediation
Explain the mediation process
List the benefits of mediation to all parties
Describe ethics, standards and techniques of mediation
Develop personal strategies that aids the mediation process
Explain personal development actions for continuing self-development
Context, types and principles of mediation
Mediation ethics and standards
Planning a mediation meeting
Summary and action planning
Course Attendance Certificate
Duration and Time
1 day course, 9.30am - 4.30pm
Who can benefit from this training?
Anyone new to training and facilitation, and anyone who needs knowledge, skills and practice to plan, prepare and deliver training.
The training course takes a blended learning approach and the training methods reflect all learning styles. There are interactive learning activities, quiz, presentations, case study, individual and group-work, facilitation, discussions, and mediation skills practice.
Mode of delivery
This course is delivered (1) in-house; (2) training venue; (3) Virtual training room